Terms & Conditions

The portal www.sastarecharge.com, mobile site and mobile application (collectively, “SASTA Recharge ”), is operated and owned by 7Range Soft Solution (“7Range”).

These Terms of Use is an electronic record under the Information Technology Act, 2000, and the rules made thereunder and the amended provisions pertaining to electronic records under various statutes as amended by the Information Technology Act, 2000 and is enforceable against You (as defined hereinafter) under law by way of Your acceptance hereof. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of domain name www.sastarecharge.com (“Website”), including the related mobile site, domains, and mobile application (hereinafter collectively referred to as “Platform”).

Your use of the Platform and services provided through the Platform (“Services”) are governed by the following terms and conditions ("Terms of Use") including any terms and policies which are incorporated herein by way of reference along with any amendments / modifications made by SASTA Recharge at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of the Services. These Terms of Use are a binding legal agreement between You and SASTA Recharge (both terms defined below) and come into effect when You register for a SASTA Recharge Account or upon Your usage of the Platform and/or any Services.

For the purpose of these Terms of Use, wherever the context so requires "You" (with the term “Your” or “Yourself” being construed accordingly) or "User" shall mean any natural or legal person who registers for creation of an account with SASTA Recharge (“SASTA Recharge Account” or “Account”) or surfs the Platform or makes any transactions without registering on the Platform.

Our Services are very diverse and additional terms or product requirements shall apply to certain Services. These Terms of Use are in addition to and not in derogation with terms and conditions of any other Service provided by SASTA Recharge either individually or by affiliates of SASTA Recharge (“Affiliates”) or by third parties. Thus, when You use any of the Services provided by Us through the Platform, You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such Services, and they shall be deemed to be incorporated into these Terms of Use and shall be considered as part of these Terms of Use. If there is a conflict between these Terms of Use and the additional terms, the additional terms will supersede these Terms of Use.

Please read these Terms of Use carefully before You use the Platform and/or any Services. We reserve the right, at Our sole discretion, to change, modify, add, or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.

(1) Eligibility : The Platform and/or the service is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If You are a minor (i.e. You are under the age of 18 years), You may use the Platform or Services only with the involvement of Your parent or guardian. Additionally, by agreeing to these Terms of Use, You represent that You are an Indian resident and have a valid and subsisting right, authority and capacity to enter into these Terms of Use and to abide by all of the terms and conditions contained herein. You also undertake that You are not impersonating any person or entity, or falsely stating or otherwise misrepresenting identity, age or affiliation with any person or entity. SASTA Recharge reserve the right to terminate Your account and / or refuse to provide You with access to the Platform if it is brought to Our notice or if it is discovered that You do not qualify the eligibility criteria provided herein.

(2) Registration and Your SASTA Recharge Account : You agree and understand that You are responsible for maintaining the confidentiality of the Account information i.e., Your password which, together with Your e-mail address (“User ID”), allows You to access the Platform. This User ID and password, together with mobile number or other information You provide form Your "Registration Information."
You agree to:
i.) provide only current, accurate and complete information about Yourself in the course of registering to use the Services and
ii.) maintain and promptly update the Registration Information, as necessary, to keep it true, accurate, current, and complete at all times. If You provide any information that is untrue, inaccurate, not current, or incomplete, or there are grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate Your Account and refuse any and all current or future use of the Services (or any portion thereof) and You will not have any cause of action against Us for such suspension or termination of Your Account. You agree that SASTA Recharge shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under Your SASTA Recharge Account in cases, including, where You have failed to update Your Registration Information including Your revised mobile phone number and/or e-mail address on the Platform.
All information and instructions received from Your SASTA Recharge Account will be deemed to have been authorized by You and the recipients of this information shall rely on its authenticity based on the use of Your password. You will be responsible for all actions taken by anyone accessing the services using Your username and password/one time password (OTP).
In the event of any dispute between two or more parties as to ownership of a particular SASTA Recharge Account, You agree that SASTA Recharge will be the arbitrator of such dispute. SASTA Recharge decision (which may include termination or suspension of any account subject to dispute) will be final and binding on all parties.

(3) Verification of Information : You understand that when You access or use the Platform or Services, We may share some or all of the information You provide with the third parties and other statutory, regulatory, and governmental authorities. By accepting these Terms of Use, You authorize SASTA Recharge to request for supplemental documentation at any time (before or after Your SASTA Recharge Account has been activated), in order to verify Your identity, and the accuracy of the information provided. If We cannot verify that the Registration Information is accurate and complete, We may deny Your use of the Platform and Services, or close Your SASTA Recharge Account at any time.

(4) Privacy Policy : Please read Our Privacy Policy to understand Our practices which governs Your use of the Platform and Services. Any information (including Your personal information and/or sensitive personal data or information) provided by You on the Platform will be collected, stored, processed, transferred, or shared by Us in accordance with Our Privacy Policy. These Terms of Use are deemed to incorporate the Privacy Policy posted on this Website and accessible/embedded in the mobile application.

(5) Digital Services : SASTA Recharge facilitates purchase of and/or payments with respect to certain Services offered by third parties who have partnered with SASTA Recharge to enable payments with respect to their services to be made through the Platform such as utility payments with respect to prepaid recharges for mobile, postpaid mobile bills, DTH recharge, electricity, gas , insurance premiums etc. and payments with respect to third digital products such as electronic gift cards, bus tickets etc. In addition, We provide value added services such as bill presentment, bill reminders, and transaction history for transparency of transactions, etc. (“In-App Services”). By choosing to use In-App Services, You understand that SASTA Recharge nor its Affiliates assumes no liability for the actual deliver of the products and/or services with respect to which payments are being made using the In-App Services. All obligations with respect to the delivery of products and/or services will be solely that of the third party service provider and not of SASTA Recharge. Further, all payments made using In-App Services shall be final. Such transactions cannot be refunded, returned, or cancelled once initiated.

(6) Recharge/Bill Payment Services :
i. Description of Bill Payment Service : SASTA Recharge provides third party payment services that allow You to make payments to certain third party service providers such as telecom recharges, payment of municipal dues, insurance premiums, etc. (“Bill Payment Services”). To be eligible to use the Bill Payment Services, You must be a resident of India. In order to use the Bill Payment Services, You may be required to provide Us with Your account information with billers You would like to make payments to (such as Your customer account number or customer ID) and any information necessary for Us to access Your accounts and bill/plan details with such billers (such as phone number, email address, etc.) ("Bill Payment Account Information"). By using the Bill Payment Services, You expressly authorize SASTA Recharge to store, use and access the Bill Payment Account Information, on Your behalf solely for the purpose of providing the Services to You. As a risk management measure, SASTA Recharge reserves the right not to process transactions which SASTA Recharge in its sole discretion determines to be high risk, suspicious or fraudulent in any manner. You understand and agree that You are responsible for the accuracy of the information You provide with respect to each payment request You make, including the Bill Payment Account Information, telephone number, the amount of the transaction, etc.
ii. Scheduling Your payments : Payment posting times will vary depending upon the biller You select. When SASTA Recharge receives a payment instruction, You authorize Us to send instructions to payment system providers to debit Your card/ bank account/prepaid account/card and remit payments to billers on Your behalf. Payments are subject to the policies and procedures of billers. We are not liable for processing delays by the biller, nor are We liable if You fail to schedule payment dates in a timely manner.
iii. Late charges : You are solely responsible for paying any and all late charges and penalties levied by a biller.
iv. Payment history : SASTA Recharge does not send periodic statements showing Your bill payment history. You may access information about Your bill payment requests using the Platform. You should also confirm Your bill payment requests against any statements or payment records provided by the biller and Your payment source.
v. Failed Transactions : In case of prepaid payments, if money has been charged to Your card or bank account or pre-paid payment instrument and the service is not delivered by the service provider within 48 hours of the completion of the transaction, You may inform Us regarding the same by sending an email to care@sastarecharge.com or reaching out to us through the Help and Support section. Please include the transaction details such as the biller name, account number/mobile number, payment value, transaction date and order number. Upon investigation if it is found that money has been charged to Your card or bank account or prepaid payment instrument and the service has not been delivered, the transaction amount will be refunded back to source within 21 working days from the date of receipt of Your email.

(7) Third Party Websites : We may display third party content or advertisements through the services and may provide links that will take You to web pages and content of third parties that are not under Our control (collectively, "Third Party Content"). We make no representation, warranty, promise or guarantee whatsoever concerning any aspect of any Third Party Content, including without limitation regarding its accuracy or completeness. You agree that Your use of all Third Party Content is entirely at Your own risk. We provide Third Party Content solely as a convenience to You, and the provision of such a link is not an endorsement by Us of any aspect of the Third Party Content. You acknowledge and agree that We are not responsible or liable in any manner for any Third Party Content and undertake no responsibility to update or review any Third Party Content. Please remember that when You use a link to go from Our Platform to another website, Our Privacy Policy is no longer in effect. If You browse and interact on any other website, including those that have a link on Our Platform, this will be subject to that website's own rules and policies

(8) Indemnification : You agree to indemnify, defend and hold harmless SASTA Recharge, its Affiliates and agents and each of their respective officers, directors, employees, successors and assigns from and against any claim, proceeding, loss, damage, liability, cost, demand or expense (including but not limited to attorney's fees) of any kind arising out of: (i) Your access to or use of the Platform and Services; (ii) any breach of these Terms of Use or rules and/policies of any payment system providers; (iii) Your violation of the rights of a third party, including but not limited to infringement of any intellectual property, proprietary right or trade secret of any person or entity, or of any privacy or consumer protection right that is implicated herein; (iv) any violation of law or contractual obligation and any claims, demands, notices pursuant to such violation; (v) fraud, negligence or misconduct by You individually or in connivance with any third party; (vi) Your wrongful or improper use of the Platform and/or the Services. These obligations will survive termination of these Terms of Use.

(9) Proprietary Rights : You acknowledge and agree that the Platform, the Services, including without limitation any content available on the Platform and all trademarks, service marks and trade names and other intellectual property rights associated therewith are, and will remain, the property of SASTA Recharge and its licensors, as applicable. All content related to SASTA Recharge’s corporate and business activities, whether embedded in the Platform or otherwise, including any text, graphics, logos, button icons, images, audio clips and software, is the exclusive property of SASTA Recharge or its licensors and is protected by applicable laws. The compilation (meaning the collection, arrangement, and assembly) of any and all content on the Platform and Services is also the exclusive property of the SASTA Recharge and is protected by applicable laws.
All software used on the Platform and the Services is the property of SASTA Recharge or its licensors / software suppliers and protected by Indian and international copyright laws. Any use except as specifically permitted under these Terms of Use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on the Platform or the Services is strictly prohibited. All graphics, logos and service names are trademarks of SASTA Recharge or its affiliates. Our trademarks should not be used in connection with any product or service without obtaining authorization from SASTA Recharge, in any manner that is likely to cause confusion among Our customers, or in any manner that disparages or discredits SASTA Recharge. The logos and trademarks of third parties on the Platform belong to respective third parties / brands.

(10) Assignability : These Terms of Use, and any rights and licenses granted hereunder, may not be transferred, or assigned by You. We may assign, in whole or in part, the benefits or obligations of these Terms of Use. We will provide an intimation of such assignment to You, which will be binding on the parties to these Terms of Use.
SASTA Recharge reserves the right, at its own discretion, to freely assign and transfer the rights and duties under these Terms to any third party. User shall not have any right to assign or transfer their rights and duties under these Terms to any third party.

(11) Payment & Refund Policy : All payments made through the Platform and/or with respect to Services availed shall be compulsorily in Indian Rupees. In case any amount is transferred, or payment is made by You to any third party through the Platform or Services, SASTA Recharge shall not be liable to refund such amount to You under any circumstances. If You erroneously send a payment to the wrong party or send a payment for the wrong amount (for instance a typographical error at Your end), Your only recourse will be to contact the party to whom You have sent the payment and ask them to refund the amount. SASTA Recharge will not reimburse You or reverse a payment that You have erroneously made. You understand and acknowledge that when You use any of the payment method/s available on the Platform for availing the Services, SASTA Recharge Entities shall not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to: a. Lack of authorization for any transaction(s), or b. Exceeding the preset limit mutually agreed by You and between bank/s and/or other institutions used by You in making payment, or c. Any payment issues arising out of the transaction, or d. Rejection of transaction for any other reason(s) whatsoever.

(12) Cashback Redemption Policy : Notwithstanding anything to the contrary contained herein, SASTA Recharge does not provide redemption of cash availed as a part of any promotional scheme. The cashback availed by using any promotional scheme can only be utilized for availing the Services or use in Platform it self. The cashback cannot be transferred to Your bank account.

(13) Consent to use Contact Information : You hereby authorize SASTA Recharge to use and share mobile numbers (Contact Information) for recharge or bill payment, promotional and marketing purpose and also to share it with any third party in accordance with the Privacy Policy. By allowing Contact Information to be collected, You give right to use that Contact Information as a part of the services, and you further undertake that you have any and all permissions required to share such Contact Information with us.

(14a) Termination :
a. Our Right : We reserve the right, without notice and in Our sole discretion, to terminate Your access to, and use of, of the Platform and Services and to block or prevent Your future access to, and use of, the Platform and/or the Services. Upon termination, You must uninstall any copies of the Services from Your computer and/or mobile or other devices. We will not be liable to You for the termination of the services or for any consequence arising out of termination of the services.
b. Your Right : You may terminate these Terms of Use by closing Your SASTA Recharge Account at any time. Upon closure of a SASTA Recharge Account, any pending transactions will be cancelled.
c. Termination for Force Majeure : We will have the option to suspend or terminate these Terms of Use and the discontinue any Services with immediate effect on the occurrence of a force majeure event.

(14b) Effect of Termination : We will not be liable to You for compensation, reimbursement, or damages in connection with Your use of the Platform or Services, or any termination or suspension of the Services. The termination of these Terms of Use does not relieve You of obligations to pay any fees or costs accrued prior to the termination and any other amounts owed by You to Us, and/or Our partners and service providers under these Terms of Use or terms with respect to any Services offered through the Platform.

(15) Disclaimer of Warranties : YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE PLATFORM OR SERVICES IS AT YOUR SOLE RISK AND DISCRETION. THE PLATFORM IS LICENSED TO YOU "ASIS," "WITH ALL FAULTS," AND "AS AVAILABLE." YOU BEAR THE RISK OF USING IT. SASTA RECHARGE AND/ OR ITS AFFILIATES GIVES NO EXPRESS WARRANTIES, GUARANTEES, OR CONDITIONS UNDER OR IN RELATION TO THE PLATFORM OR SERVICES. SASTA RECHARGE AND/ OR ITS AFFILIATES EXCLUDE ANY IMPLIED WARRANTIES OR CONDITIONS, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT.
SASTA RECHARGE MAKES NO WARRANTY AGAINST AND WILL NOT BE LIABLE OR RESPONSIBLE FOR: (A) INTERFERENCE OF YOUR ENJOYMENT OF THE PLATFORM OR SERVICES; (B) LOSSES OR DAMAGES INCLUDING ANY PERSONAL INJURY ARISING FROM OR IN ANY WAY RELATED TO YOUR ACCESS OR USE OF THE PLATFORM AND/ OR SERVICES; (C) USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE PLATFORM AND/ OR SERVICES; (D) FAILURE, SUSPENSION OR WITHDRAWAL OF ALL OR PART OF THE PLATFORM AND/ OR ANY SERVICE AT ANY TIME; (E) ANY BUGS, VIRUSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM OR SERVICES; (F) FUNCTIONAL, UNINTERRUPTED, ERROR-FREE OR BUG-FREE DELIVERY OF THE PLATFORM AND/ OR SERVICES; (G) SECURITY, RELIABILITY OR TIMELINESS OF THE PLATFORM AND/ OR SERVICES. ANY CONTENT OR MATERIAL DOWNLOADED THROUGH YOUR USE OF THE PLATFORM AND/ OR SERVICES IS AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA OCCURRING ON YOUR DEVICE OR ANY OTHER LOSS OR DAMAGES OF ANY KIND RESULTING FROM THE DOWNLOAD AND USE OF THE PLATFORM AND/ OR SERVICES. NO ADVICE, COURSE OF CONDUCT OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SASTA RECHARGE OR ANY PARTY OR THROUGH THE PLATFORM AND/ OR SERVICES WILL CREATE ANY WARRANTY UNLESS EXPRESSLY STATED IN THESE TERMS.
WHILST SASTA RECHARGE WILL UNDERTAKE ALL REASONABLE EFFORTS AND DUE DILIGENCE TO ENSURE SECURITY AND INTEGRITY, SASTA RECHARGE WILL, IN PARTICULAR, NOT BE LIABLE FOR THE FOLLOWING: DELAY OR ERRORS IN TRANSMISSION AND/ OR STORAGE OF INFORMATION TO OR THROUGH SASTA RECHARGE THAT MIGHT OCCUR FROM TIME TO TIME INTRUSION, DISTORTION, LOSS OR FORGERY OF DATA, ETC DUE TO ACT OF ANY THIRD PARTY, FAILURE OF ANY SOFTWARE AND/OR HARDWARE OR TELECOMMUNICATION SERVICE PROVIDER(S) USED BY SASTA RECHARGE OR YOU OR ANY OTHER ACT BEYOND OUR REASONABLE CONTROL.YOU WILL BE LIABLE FOR ANY CONSEQUENCES WHATSOEVER RESULTING FROM ANYTHING TRANSMITTED OR CAUSED TO BE TRANSMITTED BY YOU, TO OR THROUGH THE PLATFORM AND/OR SERVICES.
THE PLATFORM AND SERVICES ARE CONTROLLED AND OPERATED FROM AND IN INDIA. WE MAKE NO REPRESENTATIONS THAT THE SERVICES ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SERVICES FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE ENTIRELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE INDIAN LAWS, RULES, REGULATIONS, GUIDELINES INCLUDING BUT NOT LIMITED TO EXPORT AND IMPORT REGULATIONS AND RBI REGULATIONS. YOU SHOULD NOT USE THE SERVICE IF YOU ARE A RESIDENT OF A COUNTRY EMBARGOED BY INDIA, OR ARE A FOREIGN PERSON OR ENTITY BLOCKED OR DENIED BY THE INDIAN GOVERNMENT. UNLESS OTHERWISE EXPLICITLY STATED, ALL MATERIALS FOUND ON THE SERVICES ARE SOLELY DIRECTED TO INDIVIDUALS, COMPANIES, OR OTHER ENTITIES LOCATED IN INDIA.

(16) Limitation of Liability : a. To the maximum extent permitted by applicable laws, under no circumstance will SASTA Recharge or its Affiliates, their respective directors, employees or agents be liable to You or any third party for personal injury, or any special, incidental, indirect, punitive, exemplary or consequential damages whatsoever, including, but not limited to, damages for loss of profits or revenues, goodwill, failure to transmit or receive any data, loss of confidential information, business interruption, loss of privacy, corruption or loss of data, failure to receive or backup Your data (or archived data), for any cause of action, including contract, tort (including negligence) or otherwise and any other loss whatsoever arising out of or in any way arising from or related to the use of or inability to use the Platform and/or Services, including without limitation any damages caused by or resulting from reliance by You on any information obtained from Us or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Our records, programs or services; or following a failure, suspension or withdrawal of all or part of the Platform at any time, any third party content, software or functions used in connection with the Platform even if Freecharge or any or all of its agents have been advised of the possibility of such damages. In no event shall Our aggregate liability, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability, or other theory, arising out of or relating to the use or inability to use the services exceed any fee, You pay to Us, if any, to access or use the Services giving rise to the cause of action or Rupees One Thousand only (Rs. 1000/-), whichever is lesser. b. In addition, We shall not be liable for errors You make in using the Platform and Services, including the following: i. You erroneously direct Us to submit a payment instruction multiple time; ii. You direct Us to process payment for the wrong amount; iii. You direct Us to submit a payment instruction for a wrong party; or iv. You provide Us with incorrect or incomplete information. Any of the above issue(s) needs to be taken up directly with the payee. c. You understand and acknowledge that We do not have control of, or liability for, the goods or services that are paid for via Service(s). d. Your liability: Except as otherwise provided by law, You will be liable for any loss or damage resulting from Your breach of these Terms of Use or Your negligence, or which resulted from unauthorized, fraudulent, or dishonest acts by others (other than Us). You are liable for all payments that You make, or which are made or requested under Your SASTA Recharge Account, even if that payment is unauthorized. e. Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply. You agree that, if You are dissatisfied with the Services or any portion thereof, Your exclusive remedy shall be to stop using the Services.

(17) Force Majeure : We will not be liable for failure to perform under these Terms of Use as a result of any event of force majeure including but not limited to acts of god, fire, wars, sabotage, civil unrest, labour unrest, action of statutory authorities or local or state, central governments, change in laws, rules, and regulations, affecting Our and/or the payment system providers performance.

(18) Severability : If one or more provisions of these Terms are held to be unenforceable under applicable law(s), the remainder of these Terms will be valid and enforceable.

(19) Entire Agreement These terms constitute the entire agreement between sastarecharge.com and You and supersede all prior understandings between the parties relating to the subject matter herein. No term of the Agreement shall be deemed waived and no breach excused unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented.

(20) Cumulative Rights All remedies of the Parties under this Agreement whether provided herein or conferred by statute, civil law, common law, custom or trade usage, are cumulative and not alternative and may be enforced successively or concurrently.

(21) Grievance Officer : In the event You have any queries/complaints regarding usage of Platform and/or Services, please contact Our Grievance Officer. The complaints will be redressed in the manner provided under the Information Technology Act, 2000 and rules framed thereunder and Our Grievance Redressal Policy

Akansha Sethi
Email :- grievanceofficer@sastarecharge.com.