Get answers to your queries
Recharge
In case the money was deducted from your account and the recharge was unsuccessful, the amount will be automatically refunded to your account.
A recharge once placed cannot be cancelled.
Recharges take anywhere between 10s to 20 minutes for completion. Please check status after 20 minutes
A recharge order once placed cannot be cancelled. We provide recharge/payment review screen to verify recharge again.
Bill Payments
It takes 1 to 3 working days to accept the payment after the transaction is completed.
May be you provide incorrect details like consumer no, account no OR late payment fee not added to the outstanding bill amount OR may be it technical issues at the biller's end.
In case of failure, a refund will automatically be processed to your account.
yes, the receipt will be automatically send to your registered email and also you can get it from my transaction/order history sections.
Currently we support electricity,broadband,gas,insurance bill payments.
Wallet
You can load money in your wallet using following options:
UPI - (BHIM UPI, Google Pay, Paytm, PhonePe)
Card - (any credit/debit card of Rupay, Mastercard, Visa)
Payment Gateway - (Paytm, Rozarpay)
No, you can not transfer wallet balance to your account. You can use it only on our platform.
You can add maximum 2000 in you wallet.
KYC
Full KYC involves submission of a valid Proof of Identity & Proof of Address with in-person verification. On successful completion, you will be offered enhanced limits & other features.
you would require the following documents.
Proof of Identiy - (Aadhaar Card, Driving License, Voters' Identity Card, Passport, NREGA card.)
Proof of Address - (Aadhaar Card, Driving License, Voter's Identity Card, Passport, NREGA Card.)
May be it by following reasons:
The documents uploaded are not clear.
The name or photo provided by you does not match with the details contained in the KYC documents.
The KYC documents uploaded are incorrect or invalid.
My Profile
1. First click on 'Profile' option. 2. Then click 'UPDATE PROFILE' option. 3. You can change your Name, Email Address or Mobile Number. OR simply you can go 'Settings' and can update your details.
Yes, you can change your mobile number along with your name,email address,gender,state etc.
Yes, you can change your registered email id along with your name,email address,gender,state etc.
Other
No, it's free of cost. we do not charge for any services.
Simply go to my profile section, you can see my transaction/order history option just click on it.
In case you wish to contact customer care, please send us email on care@sastarecharge.com. If any query click here.
that's mean you not set up mPIN. Go to settings and create new PIN. mPIN required when you transact.
Simply go sign up section. their is a option 'forgot password' click on it. now you can create new password using username,email,mobile authentication.
We not charge any money that is added to you wallet.
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